The closing date for applications for this position is November 17, 2022; any applications received after this date will not be taken into consideration. G4S South Africa is seeking a Security Operations Center Shift Manager in Sandton to work full-time and permanently. According to the seniority of the position and in accordance with business remuneration policy and practice, compensation and benefits will be provided.
A SOC Shift Manager position is open at G4S Secure Solutions (SA), one of the industry’s top suppliers of integrated security management solutions.
The successful candidate is a self-starter with a track record of adhering to company policies, best practices, and the ability to use good judgment in the pursuit of the fulfillment of organizational goals. They also comprehend the function of a SOC Shift Manager within a productive business unit. The incumbent will be expected to live up to the organization’s principles and to be results-driven.
We encourage applications from all competent applicants, however nationals of South Africa or those who possess legal work visas for the country will be at a considerable advantage.
Responsibility for a role:
- To take the initiative in responding to problems and alarm activations and to take immediate action. Create reports and Management Information (MI) to share daily, weekly, or monthly with GPS management.
- In accordance with the applicable code of practice, manage and take responsibility for the collection and review of network video pictures in response to incident investigation. Determine the proper response to each reported occurrence with the bare minimum of supervision.
- Keep yourself and your team actively aware of the monitored environment to encourage safe and productive working.
- Keep up a diligent and proactive attitude as they try to achieve high standards for themselves and their team.
- Organize and take responsibility for digital evidence.
- Control the flow of communication as needed with the monitoring team, the emergency services, and other stakeholders.
- Excellent communication skills at all times, along with the ability to use the right strategy while interacting with people who could be feeling nervous or distressed.
THE IDEAL CANDIDATE:
Competencies and Skills:
- High IT application competency and proof of keyboard abilities for data entry and retrieval at a speed of at least 25 wpm with at least 75% accuracy.
- Knowledge of integrated systems such as Genetec, C-Cure, Trackforce, or similar systems is highly desirable; however, use of alternative systems must be demonstrated.
- knowledge of security analysis, problem-solving techniques, handling of initial inquiries, incident assessment, and report-triage.
- 2 years of management experience is required, as well as a minimum of 4 years working in a security setting resembling a SOC or multinational control room.
- possess the capacity to communicate clearly and succinctly both orally and in writing, as directed, as may be necessary.
- a thorough knowledge of access, guard management, and video systems.
- a clear understanding of the technical components of security systems, such as IP networks, servers, and LAN/WAN.
- understanding and application of data protection regulations like the GDPR and the need of protecting sensitive data
- The capacity to act as a team leader, maintain composure under stress, and respond to occurrences, especially emergencies, in a professional, resourceful, and prompt manner, with the minimum amount of supervision where necessary.
- Written and spoken English that is complete; second languages are highly recommended.
- Manifestation of ongoing professional progress (CPD)
- Ability to pass background verification.
The top global provider of security solutions, G4S specializes in outsourcing company operations in industries where security and safety risks are viewed as a strategic threat. The largest employer listed on the London Stock Exchange, G4S also has a secondary listing on the Copenhagen Stock Exchange. G4S employs 657,000 people and operates in more than 125 countries.
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