Applications are invited from suitable qualified experienced persons for appointment in the under
mentioned post.
CUSTOMER CARE OFFICER
(BUDGET AND TREASURY)
SALARY PACKAGE: Post Level 6 (R244, 640.92) per annum. Additional benefits attached
to the position are as follows: ((i) Medical aid cover is subsidized by 60% of the total
contribution for family members; (ii) Pension fund contribution by Municipality is 18% of basic
salary; (iii) Housing subsidy is available on repayment of a bond provided that the house is
registered in the name of the employee.
QUALIFICATIONS: A Diploma in Office Management/ Communication/ Public Administration
or equivalent. Code B Driver’s License, Computer Literacy- Office Applications
EXPERIENCE: At least 2 years’ credible experience in the relevant field.
SKILLS: Good computer knowledge and skills; Knowledge of MUNSOFT will be an added
advantage; Good communication & report writing skills; Good problem solving skills & must
be prepared to work under pressure.
KEY PERFORMANCE AREAS:
Attend to queries/ complaints to municipal services/ events and implementing contingency
plans/ corrective measures to address shortcomings. Executing specific planned/ routine
maintenance requirements and/ or interacting with specialist service providers and/or
technician to address system and connectivity faults disrupting operators. Directing operations
under single or multi emergency conditions (Fire and disaster) and transmitting early warnings
to communities at risk, including relevant stakeholders. Handling Emergency calls and
notifying the Fire/ Disaster Management Sections on the type of emergency services for
dispatch, including monitoring response time. Monitoring that the call centre is adequately
operated. Keep a record of queries that are reported by customers. Handling of telephonic
queries that are reported by customers. Refer the queries to the relevant departments for
processing.
CLOSING DATE: 20 SEPTEMBER 2019
If you are interested and you are in possession of the necessary qualifications and experience,
please address your application form obtainable on the municipality website
(www.thabazimbi.gov.za), together with certified copies of qualifications and identity
documents to the following address:
NOTICE NUMBER: 36/2019
Municipal Manager
Private Bag X530
THABAZIMBI
0380
Application forms are also available at the Human Resources Office of the Thabazimbi Local
Municipality, Corporate Services Department, Sarel Pelser Centre, Rietbok Street,
Thabazimbi or telephone number 014 777 1902 ext 105.
APPLICATIONS BY FAX OR E-MAIL WILL NOT BE ACCEPTED.
Thabazimbi Local Municipality is an Equal Opportunity Employer and all appointments will be
in accordance with the Employment Equity Act.
If you are not invited for an interview within 20 (Twenty) working days from the closing date,
you must accept that your application was unsuccessful. No further correspondence will be
entered into. Candidates will be subjected to verification of credentials.
NB. Canvassing with councilors is not permitted and proof thereof will result in
disqualification.
TG RAMAGAGA
MUNICIPAL MANAGER
THABAZIMBI LOCAL MUNICIPALITY